Patient Information

Our mission is to solve each woman’s health needs by immediately providing the highest quality medical care

New Patients

Schedule Your First Appointment 

To schedule your first appointment online please create a Patient Portal Profile. The Patient Portal Profile will allow you to submit your personal information, medical history, to manage your appointment, prescriptions, orders and to manage your bills.

No Patient Portal? No Problem!

If you cannot access the Patient Portal you can also use our Schedule Appointment Form, call or chat with us. 

Call us at 562 634 8812

Insurances Accepted

We accept all major insurance plans. Please call our office or chat with us to see if we are in your network

What to bring to your first appointment? 

  • Identification card
  • Insurance card
  • HSA card, if applicable

Know your insurance benefits and required payments

It is recommended to be aware of your insurance benefits. Every patient policy is different, and we bill based on your specific benefits. Be prepared to pay your copay, coinsurance and/or deductible.

HMO Authorizations

If your health insurance plan is an HMO, or Health Maintenance Organization, you probably know that your primary care physician coordinates all of your health care services. Your doctor keeps track of all your medical records and provides routine care.

For most, but not all, HMO plans you’ll need a referral from your primary care physician before you can see any other health care professional, including a gynecologist (except in an emergency). If your plan requires a referral and you don’t get one, your insurance won’t cover the cost to see the specialist.

Referrals are usually valid for 90 days (with the exception of pregnancy). You do not need a referral for a routine Well Woman Exam.

We recommend contacting your insurance to get more details on how your referring process works.

Existing Patients

Scheduling Appointments

The easiest way to schedule an appointment is to use your Patient Portal account.

If you have changed your address of residence or insurance policy, please inform our office prior to your appointment.

You can call us at 562 634 8812 or chat with us.

Rescheduling  Appointments

The easiest way to schedule an appointment is to use your Patient Portal account.

You can also call us at 562 634 8812 or chat with us.

Requesting Refills

You can request your refills by:

  • Using your Patient Portal Account
    This is the fastest way for your request to be processed.
  • Calling our office
    Call our office at 562 424 8422 and a nurse will help you with your prescription requests.
  • Chatting with us
    Refills can also be requested through our online chat.

Test Results

  • Normal Results
    If your test results are normal, they will be sent to your Patient Portal
  • Abnormal results
    If your test results are abnormal you will receive a call from one of our medical assistants or patient coordinators asking you to schedule an appointment to discuss your results with your provider

Procedures at the Complete Care Surgical Center

While providing superior healthcare in a comfortable spa-like environment, we wanted our Institute to be accessible to all women that need help.

The Complete Women Care GYN Surgical Institute is a free standing Surgical Center which allows us to have a fee schedule for procedures that is lower than in any hospital. Our lower fee schedule automatically means lower co-pays for our patients.

Billing

INSURANCE COVERAGE FOR YOUR PROCEDURE

Once you and your doctor decide that a procedure is the best option for you, our verifications team will contact your insurance and verify your benefits. You will receive information on what your insurance plan will cover and how high your out of pocket costs for the procedure will be.We can provide this detailed information only for procedure performed at the GYN Surgical Institute.

MEDICARE COVERAGE FOR YOUR PROCEDURE

The CWC GYN Surgical Institute is in contract with Medicare for the facility and professional services provided by the physicians.

WHY SOME DOCTORS DO NOT ACCEPT MEDICARE 

A lot of doctors and facilities are trying to stay away from Medicare because Medicare regularly reduces what it reimburses, physicians earn less for procedures and many medical facilities are waiting for a long time to receive reimbursement from Medicare. However, we at Complete Women Care believe that all women should have access to high quality healthcare and that is why we are always trying to find the best financial model for our patients.

OUT OF POCKET COST

Upon completion of the insurance verification you will receive an estimate of your financial responsibility. Your financial responsibility depends on the insurance plan that you have.

PROVIDER AND FACILITY FEES

Here are typically three to four Provider Invoices separately billed:

  • Facility Fees from the GYN Surgical Institute
  • Professional Fees or from your Surgeon
  • Anesthesia Fees from your anesthesiologist
  • Pathology Fees, if pathology services needed

Larger procedures that require an assistant surgeon may generate additional invoices and the rare occurrence that a specialist is called into your case.